FAQ

Frequently Asked Questions

What services does Brook Digital offer?

Brook Digital provides three core services:

• Strategic Website Design
• Website & Digital Care (ongoing support)
• Strategic Business Support

Whether you need a new website, help maintaining your digital presence, or support bringing structure to your business systems, I work alongside you to create clarity and momentum.

What is Strategic Business Support?

Strategic Business Support is for business owners who need structure and direction, not just tasks completed.

With a background in operational and business development, I help you refine offers, improve workflows, organise systems, and plan growth in a clear, practical way. It’s strategic guidance without the corporate consultancy feel.

How is Strategic Support different from a Virtual Assistant?

A Virtual Assistant typically focuses on task-based admin support.

Strategic Business Support goes deeper. We look at:

• Your service structure
• Your client journey
• Your systems and workflows
• How your online presence supports your growth

It’s about improving how your business runs, not just managing daily tasks.

Do I need a new website to work with you?

Not at all. Some clients come to me purely for strategic clarity or systems support. Others start with website design and move into ongoing partnership.

Every business is different, we focus on what will create the most impact for you.

How long does a website project take?

Most strategic website builds take between 2–3 weeks, depending on size and complexity.

This includes planning, structure, design, and refinement, not just building pages.

I prioritise building something sustainable, not rushed.

What platform do you use?

I primarily work with Wix, as it offers flexibility, scalability and ease of use for small businesses.

If we work together, you’ll also feel confident managing simple updates yourself, or you can retain me for ongoing care.

What does ongoing support include?

Website & Digital Care can include:

• Content updates
• Blog uploads
• SEO title and meta updates
• Minor design changes
• Booking system adjustments
• General digital organisation

It’s structured, reliable support so your online presence doesn’t become overwhelming.

How do I know which service I need?

That’s exactly what the initial conversation is for.

Sometimes what feels like a “website problem” is actually a structure issue. Sometimes you simply need ongoing support. We’ll identify what will create the most clarity and progress, and build from there.

Do you offer one-off sessions?

Yes.

You can book a Strategy Power Hour if you need focused input on one area of your business. It’s ideal if you want direction without committing to a longer project.

Who do you work best with?

I work best with small business owners who:

• Care about doing things properly
• Want clarity and structure
• Are ready to grow thoughtfully
• Value strategic input

If you’re looking for calm, practical support rather than fast fixes, we’ll likely work well together.

How do I get started?

Start with a conversation.

We’ll talk through where your business is currently, what feels unclear or overwhelming, and what outcome you’re working towards.

From there, I’ll recommend the best way forward.